Two citations here. First, Pope John Paul II:
79. “When faced with difficult situations and wounded families, it is always necessary to recall this general principle: ‘Pastors must know that, for the sake of truth, they are obliged to exercise careful discernment of situations’ (Familiaris Consortio, 84).
How does one define careful? I would say it includes listening, research, and prayer.
The synod bishops:
The degree of responsibility is not equal in all cases and factors may exist which limit the ability to make a decision. Therefore, while clearly stating the Church’s teaching, pastors are to avoid judgements that do not take into account the complexity of various situations, and they are to be attentive, by necessity, to how people experience and endure distress because of their condition”.(Relatio Finalis 2015, 53-54)
Attention to the experiences of others: words from the bishops, but an Ignatian trait.
For your reference, remember that Amoris Laetitia is online here.